Support
We run three inboxes so your message reaches the right queue quickly. Pick the address that matches your topic — if in doubt, write to general support and we will route it.
Where to write
General support
Product, account, and billing questions — the catch-all inbox.
[email protected]- •
Account sign-up, login problems, organization and workspace setup.
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Billing, invoices, VAT / tax IDs, plan changes, cancellation.
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Bug reports, unexpected behavior, and feature requests.
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Onboarding help, integration questions that are not security-sensitive.
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Accessibility feedback — please put "Accessibility" in the subject line.
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Anything that does not clearly belong to Privacy or Security below.
Privacy & data protection
Preferred channel for GDPR / UK GDPR / FADP matters.
[email protected]- •
Data subject rights under GDPR Art. 15–22: access, rectification, erasure, restriction, portability, objection.
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Requests to export or delete end-user data by externalUserId (business customers).
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Personal data breach notifications and follow-up questions from your DPO / privacy team.
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DPA execution, subprocessor objections, international-transfer questions (SCCs, UK IDTA, Swiss FADP addendum).
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Appeals against a decision we made on a data-subject request.
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Children / minors concerns (we do not knowingly process data of users under 18).
Security & vulnerability reports
Responsible disclosure and vendor security reviews.
[email protected]- •
Vulnerability reports (responsible disclosure) — include reproduction steps or a minimal PoC.
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Requests for our Technical and Organizational Measures (TOMs) packet.
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Vendor security questionnaires (CAIQ, SIG-lite) and architecture / encryption follow-ups.
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Suspected account compromise, credential leak, or API-key abuse tied to your organization.
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Infrastructure, authentication, and data-isolation questions from prospective customers.
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If you need to send sensitive evidence, tell us in the first message and we will arrange an encrypted channel.
All three addresses are operated by Bohdan Matviichuk (Polish JDG) and currently route to the same operator for triage. Keeping them separate gives us a clean audit trail for privacy and security matters, and lets us swap in dedicated handlers (for example a PGP-enabled security inbox) without changing any policy text.
What to expect
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General support: we aim to reply within 2 business days.
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Privacy / data-subject requests: acknowledged within 5 business days; substantive response within one month as required by GDPR Art. 12(3), extendable by two further months for complex requests with notice.
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Vulnerability reports: acknowledged within 5 business days; we keep you informed through triage and remediation.
Postal address for formal notices
For formal or legal correspondence (for example, a notice under our Terms of Service or a regulator inquiry), use the postal address below. Email remains the fastest channel for everything else.